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FAQs and Troubleshoots


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Registration Issues

Registration code not received

Failed Product Registration

Registered the Product but Expired

Recording Issues

Playlist recorded into a single File
Can’t view the ID3 tags of a Recorded Track
Can’t Record any Song
Buffer size too small
Software is Not Responding
Output and Bitrate Quality

 

Registration Code not Received

You will receive the code after a few minutes. If you haven’t received it for more than 10 minutes, check your “Spam folder.” If you found out that still isn’t found, contact us with the order number and email address used on the order page.

 

Failed Product Registration

> Double check your email and Registration code for any typo errors.

> Turn of your Virtual Private Network if you have it installed.

 

Registered the Product but Expired

I’m a registered user, but it shows a pop-up Window said, “Registration authentication is expired, please re-verify your registration with an Internet connection.”, “Access server exception Error #2032.”

This happens when you’re offline, or you’re using a VPN. A possible solution for this is to make sure you’re connected to the internet and make sure to turn off your VPN.


Playlist recorded into a single File

“I played my playlist on Spotify to be recorded on the software but turned out to be a single file. What do I do or to separate the track?”

This issue commonly happens when there is no gap time between each of songs. We tried our utmost best to get the correct rate on splitting the file. If this happens, set the music as “Random Play” to have a slight gap between each track and our recorder can split it correctly.

 

Can’t view the ID3 tags of a Recorded Track

The recorded tracks have filenames Track 1, Track 2 and so on.. Where is the ID3 tag?

To prevent this confusion, “Filename” and “ID3 Tag” is different. What you see in the music folder is the MP3 files with the filename of Track 1, Track 2 and so forth but it doesn’t mean it doesn’t have any tags.

How you check the ID3 info of a track/song on your WIndows computer:

  1. Right click the MP3 file and click “Properties.
  2. Switch to “Details” tab.

Filename vs ID3 tag.PNG
You will see information Title, Artist, and Album. If you transfer the track to your smartphone or music player, the music player will show the Title and other information instead of Track 1.

 

Can’t Record any Song

Step 1: Switch to your default speaker if you’re using external speakers.

How to Change Your Audio Playback and Recording Devices on Windows

Step 2: Choose the current audio device and click “Properties.
default sound properties.PNG

Note: Your computer might show differently as shown above

Step 3: Go to “Advanced” tab and uncheck the “Allow applications to take exclusive control of this device.” Check the image below.
Speaker properties- allow exclusive.PNG

Click “OK” for the settings to be applied.

 

Buffer size too small

The reason for this is due to other applications are running on your computer and take too many resources. It causes the recorded data to “can’t write” to your hard drive.

To solve this,

Try to end the task or close other applications to give more resources to the recorder. If this doesn’t work, try to restart your computer and run only the recorder.

 

Software is Not Responding

Over time, you will record a lot of songs and have a lot of recorded songs on the software’s folder will take too many resources causing the software to “Not Respond.” You need to transfer the recorded song to another folder.

Output and Bitrate Quality

Currently, the bitrate is automatically set to the default 320kbps.

The software has different bitrate available which is 128kbps, 192kbps, and 320kbps.

Note: If you record a track which is 320kbps bitrate then the recorded bitrate will be the same. If a recorded track has 192kbps and below then the quality of the bitrate will be the same.

To record music with a higher bitrate, a music streaming site which offers higher bitrate or lossless quality will be the solution.